Развитие «мягких» навыков

2020/2021

Статус: Дисциплина общефакультетского пула

Кто читает: Международный институт экономики и финансов

Где читается: Международный институт экономики и финансов

Когда читается: 3, 4 модуль

Преподаватели: Димова Елена Анатольевна

Язык: русский

Кредиты: 3

Контактные часы: 32

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Аннотация

The blend of social, communication and interpersonal skills, attitudes, social and emotional intelligence, career attributes and character traits, Soft skills are what make the person get well with others and performs his duties efficiently. This uniquely designed course aims at thorough understanding of the fundamental soft skills and their practical social and workplace usage. It helps participants to communicate effectively and to carry themselves confidently and in harmony with the surroundings. Students will learn how to identify and overcome the barriers in interpersonal relationships, develop the ability to resist the contagion of negative attitudes, leverage on the power of self-awareness and positive attitude, gain best results through teamwork, leadership, and applying the problem-solving and decision-making skills. Students will find this course immensely useful for landing a great job and building a successful career. Interactive teaching methods are used to engage the students, ensure high levels of motivation, and on-going progress in acquiring new soft skills. The audience is constantly involved in the discussion process, group work, individual tasks and self-reflection exercises. Course Pre-requisites: Knowledge of basic psychological principles (gained from general and social psychology courses) will be a plus but is not a formal requirement to take this course. The course implements the interactive learning approaches extensively, therefore, students are expected to be fully engaged through active participation and collaboration with peers and the tutor. Key role in soft skills development is devoted to the personal motivation for self-awareness, personal development and growth through self-reflection and building effective communications with others. An open-mind, positive attitude and wiliness to collaborate are required from all the Soft skills course participants. Upper-intermediate English level or higher is required.

Цель освоения дисциплины

The students will taught how to feel more empowered, manage personal effectiveness, get more results in less time, work with and influence others, understand their own strengths and develop the unique leadership style.
This course will help become more capable and confident in the workplace by connecting core strengths and skills to future employment opportunities

Планируемые результаты обучения

Define and evaluate personal strengths, weaknesses, and skills for possible job fit
Develop the strategies for improving personal effectiveness and communications skills at work or in learning environment
Develop the skills and techniques of a successful negotiator, be able to resist manipulation and psychological press in negotiations
Implement the successful strategies for managing diverse teams in cross-cultural environment to achieve high levels of performance
Develop personal leadership style and understand the specifics of managing digital transformation projects
Identify the ways to improve personal soft skills

Содержание учебной дисциплины

Personal Effectiveness at Work
Role of self-awareness. Areas of expertise. Strengths and weaknesses of our personality, behavior, thinking, and style of interacting with others: what works and what doesn’t. MBTI basement. Personal effectiveness: how to achieve more with less. Managing personal energy. Mood elevator. Though habits at work: High quality thinking. Blind spots and selective perception. Behavioral styles at work: Complement or conflict?
Creating and Managing a Personal Brand for Success
What is a Personal Brand? What Can You Do to Build an Awesome Personal Brand. How to create the desired personal brand at workplace? What are the typical mistakes to avoid? Behavour: Do’s and DONT’S. Personal visibility. Promoting the personal brand.
Communication and Business Negotiation Skills
Communication/interactive skills. Recognizing role of individual differences at building effective communication. Identifying the tools for exploring individual differences. Critical observation and adaptability. Building Collaboration. Principles of collaboration. Balancing listening and asserting. Being sensitive to nonverbal signals. Conflict and disruptive behavior. Understanding sources of conflict. Technics for exploring disagreement. Managing conflicts. Conflict resolution. Overt conflict – aggressive behavior. Handling over conflict. Covert conflict – passive aggression. Handling cover conflict. Handling conflict of ideas. Handling resistance to change. Negotiation Dynamics. Balance of power. Tactics for successful business negotiations. Preparation Before a Meeting. Active Listening Skills. Keep Emotions in Check. Clear and Effective Communication. Developing your personal negotiation style.
Project Management Skills
Setting objectives. Stakeholder analysis. Communication. Scheduling. Task Management. Quality Management. Reporting and Visualization Skills. How to Apply Project Management Skills to Achieve Digital Transformation Success.
Leadership 4.0 - Managing and Leading in the Digital Age
The concept of leadership. A Manager or a Leader. Why should people follow you? Understanding power and influence. Sources of power. Influence and persuade. Influence strategies and tactics. Influencing different types. Resisting influencing. Harnessing Innovative & Adaptive Thinking. Women and Leadership. Unconscious Mistakes Woman Make That Sabotage their Careers. How you think. How you act/play the game. How you brand and market yourself. What makes a powerful woman? Innovation leadership: What is it? A Visionary Mindset & Change Management Capability. Stimulating Creative Thinking. Key skills everyone needs to master to drive digital transformation.
Team Management. Developing high performing teams
Team work vs. team management. The core skills needed to manage a team. Team dynamic. Team communications. Group development (forming, storming, norming, performing). Team roles (Belbin methodology). Facilitating meetings. Five traps for team when brainstorming. How to keep your team motivated. Developing Team members. Team coaching. The art of providing a feedback. Climate setting interventions, developing ground rules. Managing Virtual teams. Managing Cross-cultural teams. Challenges and remedies for stereotypes in the multicultural workplace. Ways for building tolerance, emotional competency, and common ground in communication with people from different culture environment. Managing Multi-Disciplinary Teams. High performing teams: How to Make a good team GREAT. High performing teams that change the world: Key success factors? Team and business objectives. How to motivate teams to propel and excel? How to drive performance? Promoting team success.

Элементы контроля

Attendance, individual contribution to class discussions and interaction
Class activity
Case studies, role-playing, group work, creative tasks, group assignments, etc.
Group project
A group (3-5 people in a team) should address a real-life situation which requires urgent attention, management and finally, positive resolution. The case will be provided by the tutor on one of the topics of the course. Among the issues that may be addressed are: managing negative team dynamic and toxic relationships; overcoming the resistance to implementing digital innovations; resolving interpersonal conflicts; improve the performance of a team which work in the virtual environment; preparing for the second round of negotiations with a difficult and aggressive prospective customer. The team should apply theoretical knowledge as well as critical thinking, demonstrate an open-mind thinking and wide perspective to assess the most possible reasons for the critical situation (conflict, inefficiencies, etc.), and suggest a number of alternative approaches to improve the situation. Students need to use critical reasoning in order to justify the best alternative. Each team should present its finding and recommendations (a 7-minute presentation, 5-6 slides).
Final Test
The final test will take place at the end of the course. It shall consist of a set of 15-20 multiple-choice quiz questions that cover all the topics conceptually and reflect a student's personal level of learning. The final test also includes 1-2 “discussion questions” when a student should express his/her opinion with regard to a specific situation. A student is expected to incorporate some of the basic learning and knowledge gained during the soft skills course.

Промежуточная аттестация

Промежуточная аттестация (4 модуль)
0.1 * Attendance, individual contribution to class discussions and interaction + 0.2 * Class activity + 0.4 * Final Test + 0.3 * Group project

Программа дисциплины