Stakeholder interest balance management in terms of corporate project management system development of an organisation

<p>This master&#39;s thesis is devoted to the preparation of specific models of stakeholder interests balance management in projects within the development of project management system in the company, more specifically - the transition from waterfall project management methodologies to Agile project management.</p><p>Currently, the topic of stakeholder interests management plays a very important role. For companies operating in the mass market, the customer is the most important person concerned, and with the enhancing of the intelligibility of clients in various products and services, success in the market reach only those products that have been developed taking into account the interests and needs of customers. It is equally important to take into account the interests of other stakeholders - the company&#39;s top managers, contractors, allied units, specialists of certain functions - because they directly affect the project, and therefore it depends on them for its successful implementation. Particularly important the topic of development for stakeholders balance of interests management becomes in the framework of the development of project management system of the organization - namely the gradual transition of companies operating in the market of high-tech from waterfall project management methodologies to Agile, for example, the Scrum methodology. As part of the transition to the new methodology project managers have to correctly construct a process of communication with the project stakeholders, and for this reason it is necessary to develop specific models on which these processes will be built.</p><p>In order to obtain the most relevant and complete data for modeling, some of the main parameters of the existing methodologies for stakeholder management in projects are being analyzed in this work, their strengths and weaknesses are identificated, and their limitations are described. Further, the data is tested in practice by questioning the project managers of one of the largest telecommunications companies in Russia. As a result, the survey obtained a list of models that project managers would like to have and use in the first place, and also provided evidence for the most important functions.</p><p>After getting checked by practical data on their basis the highest priority models used to control the balance of interests of stakeholders in the projects are developed, and these models are introduced in the unit processes belonging to the same company in which the surveys was conducted on project managers. The results showed high efficiency of the developed models and proved that these models allow to build processes to manage the balance of interests of stakeholders in the transition to the methodology Scrum.</p><p>Thus, the result of this master&#39;s thesis are the models of stakeholder interests balance management, that were tested by implementing in one of the units of a large organization that is associated with project management, and proven to be very practical effectiveness.</p>