Improving business processes on the base of "Liebherr-Russland" LTD company

Student: Maleeva Viktoriya

Faculty: Faculty of Logistics

Educational Programme: Bachelor

Year of Graduation: 2014

Analysis and changes of business processes will enable us to improve the quality of services provided in connection with which to improve financial performance and market position.In this paper will consider the business process of selling spare parts for which specializing in the sale of construction equipment is important because it affects not only on the independent sale of spare parts, but also on the after-sales service of vehicles sold.The purpose of this study is to improve the efficiency of processes in spare parts sales company. In this paper will analyzed the activities of the company, the state of logistics, existing business processes and identifying existing shortcomings. Also provides an overview of the domestic and foreign theoretical literature on improving business processes and how to monitor the implementation of logistics processes.

Student Theses at HSE must be completed in accordance with the University Rules and regulations specified by each educational programme.

Summaries of all theses must be published and made freely available on the HSE website.

The full text of a thesis can be published in open access on the HSE website only if the authoring student (copyright holder) agrees, or, if the thesis was written by a team of students, if all the co-authors (copyright holders) agree. After a thesis is published on the HSE website, it obtains the status of an online publication.

Student theses are objects of copyright and their use is subject to limitations in accordance with the Russian Federation’s law on intellectual property.

In the event that a thesis is quoted or otherwise used, reference to the author’s name and the source of quotation is required.

Search all student theses