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Formal and Informal Communication in an IT Organization in the Context of Digitalization

Student: Shuvalova Aleksandra

Supervisor: Roman Abramov

Faculty: Faculty of Social Sciences

Educational Programme: Sociology (Bachelor)

Year of Graduation: 2020

Digitalization penetrates all spheres of human life, but IT firms are at the forefront of the development of new technologies. New technologies are being introduced into the workflow in order to simplify the work and make it more efficient. The purpose of this study is to determine the role of digitalization in changing formal and informal communications in an IT company. In this work the case study method was used, the object of which was a small IT firm (25 employees). In the course of the work, an observation and fourteen interviews with permanent employees of the IT company were carried out. It turned out that the employees of the studied company, due to the automation of the general billing system, began to communicate less on routine issues, formal communication transferred to online communication or was replaced by automatic reports. Personal informal verbal communications did not change drastically, but online communications increased significantly due to the introduction of a messenger into the workflow, where work and non-work group chats began to be created. In addition, a case of digitalization inefficiency in collaboration with the state is described.

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