Development of a Chatbot for Supporting Users of the Company's IT Infrastructure

Student: babushkin aleksandr

Faculty: Part-Time Education Faculty of Economics and Management

Educational Programme: Software Engineering (Bachelor)

Year of Graduation: 2024

The final qualification work is devoted to the development of the architecture of the chatbot for IT support and database design, as well as application development and testing. In this work, an analysis of the subject area, a study of the application creation process was carried out, requirements for a chatbot for IT support were formed and based on them, a list of functions that a chatbot should have was compiled. Next, the architecture of the chatbot for IT support was described and the database was designed. Based on the generated requirements and the designed database, a chatbot was developed and tested.

Student Theses at HSE must be completed in accordance with the University Rules and regulations specified by each educational programme.

Summaries of all theses must be published and made freely available on the HSE website.

The full text of a thesis can be published in open access on the HSE website only if the authoring student (copyright holder) agrees, or, if the thesis was written by a team of students, if all the co-authors (copyright holders) agree. After a thesis is published on the HSE website, it obtains the status of an online publication.

Student theses are objects of copyright and their use is subject to limitations in accordance with the Russian Federation’s law on intellectual property.

In the event that a thesis is quoted or otherwise used, reference to the author’s name and the source of quotation is required.

Search all student theses