Digitalization of Financial Support Processes for Bank Clients

In the recent years, the development of the global economy is characterized by the active use of digital technologies. Digitalization is taking place in all sectors of the economy, including the banking sector. At the same time, banks are moving to a different qualitative stage of their development, improving, and transforming technologies, products and services in order to increase their competitiveness and meet the growing needs of clients. The use of digital technologies is especially important in a key area of banking business – financial support for clients. In this connection, banks need to organize the business process for providing this service to clients as efficiently as possible. This study is aimed at studying business processes for financial support of clients in the Bank, which occupies a unique niche in the banking market in the field of supporting Russian exporters, and digitalization of the transaction support process in the Bank as the most important stage of the business process for financial support for clients. The structure of the thesis consists of an introduction, three chapters, a conclusion, a list of references, and appendices. The first chapter provides an overview of modern digital technologies used in the banking sector. Based on the study of current scientific research on the digitalization of processes, factors influencing their implementation in the banking sector have been identified. Issues related to the methodological basis for the inclusion of digital technologies in the Development Strategy of credit institutions are considered. The second chapter provides information about the Bank, the main indicators of its activities, current IT solutions, client segments, products and processes for financial support of clients. Based on the SWOT analysis, a tree of the Bank’s goals was constructed. As a result of the analysis of the Bank’s business process for financial support of clients, the need was established to digitalize the process of one of its stages - transaction support. The third chapter discusses the issues of digitalization of the transaction support process, including the selection of low-code technology, a supplier for the implementation of this technology, a technical specification was developed, and a work plan was drawn up for the implementation of the process. At the conclusion of the chapter, calculations are made confirming the economic efficiency of the process of digitalization of transaction support for the Bank. At the conclusion of the study, the main conclusions about the feasibility of introducing digital technology into the process of supporting operations for financial support of clients are formulated. The work contains 87 pages, 20 tables, 13 figures, 2 appendices, 51 sources of information were used. Keywords: digitalization, banks, financial support, low-code technologies.