Development of a Simulation Model to Improve the Logistics of Fast Delivery Service

This thesis explores the application of simulation modeling to optimize logistics processes in fast delivery services. The relevance of the work is due to the rapid growth of the market and increased requirements for the speed and quality of logistics services. The purpose of this work was to develop and analyze a simulation model that allows you to describe the development of a delivery service in a new city and optimize the delivery process. The paper examines the main approaches and technologies of fast delivery logistics used by leading market players, as well as analyzes world practices and innovative solutions in this area. Business processes are analyzed, key industry opportunities are evaluated. Special attention is paid to the practical implementation of the simulation model, including the choice of modeling parameters and interpretation of the results in the context of real company processes. The study showed the effectiveness of using simulation modeling to increase operational efficiency and improve the quality of customer service. The results of the thesis can be used by companies to develop strategies for optimizing logistics, increasing competitiveness and business efficiency in a rapidly changing market.