Development of Inter-Organizational Interaction Practices for Logistics Service Operator

In today's world, the need to increase the efficiency of inter-organizational communication is becoming more and more critical, especially for logistics operators who need to communicate with multiple organizations or departments simultaneously. The problem of inaccurate information provided by customers to logistics operators results in shifting the loading or unloading times of vehicles, causing downtime and financial losses for companies. The aim of the work is to find and implement suitable practices of inter-organizational interaction for LLC "Transoil" in order to optimize its activities, focusing on improving the company's processes through the use of coordination methods for the logistics operator. To achieve this, the following were conducted: in-depth analysis of the company, strategic analysis, analysis of financial results, study of existing practices of inter-organizational coordination and similar examples of implementation, as well as evaluation of economic efficiency. The result of the work was a customer relationship management system, which is a comprehensive mechanism for solving communication problems and improving the company's business processes. The work included an interview with the CEO of the company, PESTEL analysis, analysis of key success factors and Porter's five competitive forces analysis. BPMN method was used to reflect the company's business processes. The structure of the work includes an introduction, three chapters, conclusion and a list of references. The first chapter is devoted to the analysis of business activities of Transoil LLC, including market position, strategic analysis, as well as the analysis of financial and logistics activities. The second chapter discusses the features of inter-organizational coordination in supply chains, the analysis of best practices and the development of a communication improvement procedure for Transoil Ltd. The third chapter describes the implementation of the customer relationship management system, its functioning and economic efficiency. The main result of the work was the implementation of CRM-system, which automates business processes, reduces downtime and improves interaction with customers. As a result of the study, the system "Bitrix24" was chosen, which increased the efficiency of LLC "Transoil" and established inter-organizational coordination.