Modeling, Analysis and Optimization of Business Processes of the Family Dental Clinic "Dentaklad" and Development of Recommendations to Improve the Quality of Its Work

Student: Shvydkaya Arina

Supervisor: Yaroslav Vitalievich Gorchakov

Educational Programme: Business Informatics (Bachelor)

Final Grade: 9

Year of Graduation: 2024

Final qualifying work is devoted to the analysis and optimization of business processes in the dental clinic DentaKlad due to the rapid growth in the number of clients and the increase in the workload of staff over the past 2 years. The work used methods for analyzing current business processes, including interviews with clinic employees, as well as modeling the AS IS and TO BE processes. The intended results of the study include improved customer satisfaction and overall clinic productivity.

Full text (added May 23, 2024)

Student Theses at HSE must be completed in accordance with the University Rules and regulations specified by each educational programme.

Summaries of all theses must be published and made freely available on the HSE website.

The full text of a thesis can be published in open access on the HSE website only if the authoring student (copyright holder) agrees, or, if the thesis was written by a team of students, if all the co-authors (copyright holders) agree. After a thesis is published on the HSE website, it obtains the status of an online publication.

Student theses are objects of copyright and their use is subject to limitations in accordance with the Russian Federation’s law on intellectual property.

In the event that a thesis is quoted or otherwise used, reference to the author’s name and the source of quotation is required.

Search all student theses