Automation of Business Process 'Software Delivery Management' in IT Reseller Company

This paper is devoted to automation of the "Software Supply Management" business process in an IT reseller company. In the conditions of rapidly changing IT market in Russia and high requirements for import substitution, the aim of the research is to improve the efficiency of the software supply management process through its automation on the basis of BPM-system ELMA365. The work includes three main parts: business analysis of the company, modeling of the current state of the process and development of the target state with subsequent economic justification of the implementation efficiency. In the first part the current business processes and architecture of the company are analyzed, SWOT-analysis is performed, and business goals are formulated. In the second part the "Software Delivery Management" process in the current state is analyzed in detail, its bottlenecks are identified and requirements to the new system are formed. In the third part the target state of the process is proposed on the basis of BPM-system ELMA365, models of business processes and enterprise architecture are developed, and the economic efficiency of the system implementation is evaluated. The results of the study show that automation of the "Software Supply Management" process using ELMA365 BPM system will significantly reduce labor costs, improve process control and monitoring, centralize communications and increase the overall operational efficiency of the company.