The Role of Medical Deontology in Ensuring the Quality of Medical Care and Increasing Patient Satisfaction

Student: Kontsereva Ekaterina

Educational Programme: Health Care Administration and Economics (Master)

Year of Graduation: 2024

The relevance of this study is due to the need: • determining the role of medical deontology in managing the quality of medical care and increasing patient satisfaction • improving the level of deontological competence of medical personnel in the process of performing their professional tasks. The degree of scientific elaboration of the problem. The works of N.H. Amirov, B.V. Petrovsky, M.Ya. Yarovinsky, V.Yu. Albitsky, A.A. Gran- do, F.T. Nezhmetdinov, Ya. Neistadt, V.D. Troshkin analyze the theoretical aspects of medical ethics and deontology, regulatory and legal regulation of the work of physicians, as well as the social aspects of the doctor's professional activity are described in detail in the works of Russian authors - A.N. Pischita, N.S. Malein, F.I. Komarov, Yu.M. Lopukhin, Yu.I. Grigoriev, L.B. Istomina. The purpose of the study: to develop practical recommendations for the formation and maintenance of the deontological competence of medical personnel in relations with patients in order to

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