Technological and cultural transformations that contribute to the development of trusting relationships with customers and increase their loyalty were themes of the second Bank of Russia conference «Focus on the customer». The plenary session was attended by Elvira Nabiullina (Chairman of the Bank of Russia), German Gref (Sberbank PJSC), Stanislav Bliznyuk (TBank JSC), Vladimir Verkhoshinsky (Alfa-Bank JSC) and Alexander Krainov (Yandex LLC).
