2022/2023

Global Operations Management

Category 'Best Course for Broadening Horizons and Diversity of Knowledge and Skills'

Category 'Best Course for New Knowledge and Skills'

Type: Mago-Lego

Delivered by: Department of Operations Management and Logistics

When: 3, 4 module

Open to: students of one campus

Instructors: Gregory Baev

Language: English

ECTS credits: 6

Contact hours: 48

Course Syllabus

Abstract

Global Operations Management (GOM) focuses on the set of processes that create goods (and/or services). GOM refers to the global integration of the purchasing, production and distribution processes within a firm. The efficiency of such an integration constitutes a major competition factor. The performance is measured in terms of costs, quality, lead-time delivery and flexibility to respond to changes. This course presents the fundamental issues concerning information and flow management optimization in processes and supply chains, both for manufacturing and service companies.

Learning Objectives

• This core course provides insights into the basic theories, principles, concepts, and techniques used to design, analyze, and improve the operational capabilities of an organization in the global supply chains network.

Expected Learning Outcomes

• Describe and practice such quality tools as Pareto charts,Cause and Effect Diagrams, Flow Charts and Process Mapping, Checksheets, Scatter Diagrams. Histograms
• Design strategies to improve competitive advantage through operations
• Students might apply key concepts of GOM to detail an operations strategy
• Students might calculate the needed capacity to meet demand
• Students might conduct basic process mapping analysis and elaborate on the limitations of the chosen method
• Students might explain modern trends in Global operations management
• Students might select and use problem-solving tools and methods
• Students might select and use the basic tools of lean thinking to improve the productivity of production and service operations

Course Contents

• Operations and processes
• Flow and Capacity management
• Lean Management
• Quality Management
• Operations Strategies and Production Systems
• Process Improvement
• Organizational Structure and Operations
• Pizza Game - Online Operations Simulation
• Industry 4.0 and new technologies in GOM
• Future of GOM

Assessment Elements

• Tests at seminars and lectures
  Tests are taken at each seminar and at a number of lectures in the format of oral surveys or in the format of a small test.
• Team project
  Operational improvements A3 team project. The topic of the project should be agreed with the professor. An organization/process is chosen that is easily accessible to students for study. The presentation is prepared in groups in agreement with the professor
• Exam
  During exam students are solving a mini-case. Case questions are formulated on the basis of lecture material and seminars.
• Case study
  At a number of seminars students solve cases in teams. The grade is based on the results of the work and defense of the team solution of the case at the seminar. The final score is added up as the sum of points earned by the student, divided by the number of cases solved at the seminar.

Interim Assessment

• 2022/2023 4th module
  0.3 * Team project + 0.1 * Case study + 0.1 * Tests at seminars and lectures + 0.3 * Exam

Bibliography

Recommended Core Bibliography

• Design for Six Sigma for green belts and champions : applications for service operations- foundations, tools, DMADV, cases, and certification, Gitlow, H. S., 2006
• Introduction to total quality : quality management for production, processing, and services, Goetsch, D. L., 1997
• ISO 9000 quality systems handbook : using the standards as a framework for business improvement, Hoyle, D., 2010
• Operations and supply management, Jacobs, F.R., 2009
• Operations management : processes and supply chains, Krajewski, L.J., 2019
• Operations management for competitive advantage, Chase, R. B., 2001
• Quality management : creating and sustaining organizational effectiveness, Summers, D. C. S., 2005
• Six Sigma for green belts and champions : foundations, DMAIC, tools, cases, and certification, Gitlow, H. S., 2005
• The evolution of a manufacturing system at Toyota, Fujimoto, T., 1999
• The synchronized production system : going beyond just-in-time through kaizen, Takeda, H., 2006

Recommended Additional Bibliography

• Global logistics and supply chain management, Mangan, J., 2008

Authors

• POROSHKIN ALEKSEY GEORGIEVICH
• BAEV GRIGORIY OLEGOVICH
• CHERENKOVA ELENA ALEKSANDROVNA