Bachelor
2023/2024
Operations and Process Management
Type:
Compulsory course (International Business)
Area of studies:
Management
Delivered by:
Department of Operations Management and Logistics
Where:
Graduate School of Business
When:
2 year, 3, 4 module
Mode of studies:
offline
Open to:
students of one campus
Language:
English
ECTS credits:
4
Contact hours:
48
Course Syllabus
Abstract
Operations Management (OM) focuses on the set of processes that create goods (and/or services). OM refers to the global integration of the purchasing, production and distribution processes within a firm. The efficiency of such an integration constitutes a major competition factor. The performance is measured in terms of costs, quality, lead-time delivery and flexibility to respond to changes. This course presents the fundamental issues concerning information and flow management optimization in processes and supply chains, both for manufacturing and service companies.
Learning Objectives
- This core course provides insights into the basic theories, principles, concepts, and techniques used to design, analyze, and improve the operational capabilities of an organization in the global supply chains network.
Expected Learning Outcomes
- Describe and practice such quality tools as Pareto charts,Cause and Effect Diagrams, Flow Charts and Process Mapping, Checksheets, Scatter Diagrams. Histograms
- Design strategies to improve competitive advantage through operations
- Students might apply key concepts of GOM to detail an operations strategy
- Students might calculate the needed capacity to meet demand
- Students might conduct basic process mapping analysis and elaborate on the limitations of the chosen method
- Students might explain modern trends in Global operations management
- Students might select and use problem-solving tools and methods
- Students might select and use the basic tools of lean thinking to improve the productivity of production and service operations
Course Contents
- Operations and processes
- Flow and Capacity management
- Pizza Game - Online Operations Simulation
- Operations Strategies and Production Systems
- Lean Management
- Organizational Structure and Operations
- Quality Management
- Process Improvement
- Industry 4.0 and new technologies in GOM
- Future of GOM
Assessment Elements
- Tests at seminars and lecturesTests could be taken at seminars and at a number of lectures in the format of a small test. Only those students who are present in the classroom can take the test. If a student is not present in the classroom, he/she receives 0 points for the test.
- Case studyAt a number of seminars students solve cases in teams. The grade is based on the results of the work and defense of the team solution of the case at the seminar. The final score is added up as the sum of points earned by the student, divided by the number of cases solved at the seminar.
- ExamDuring exam students are solving a mini-case. Case questions are formulated on the basis of lecture material and seminars.
- Team projectOperational improvements A3 team project. The topic of the project should be agreed with the professor. An organization/process is chosen that is easily accessible to students for study. The presentation is prepared in groups in agreement with the professor
Interim Assessment
- 2023/2024 4th module0.05 * Tests at seminars and lectures + 0.05 * Tests at seminars and lectures + 0.1 * Case study + 0.1 * Case study + 0.35 * Exam + 0.35 * Team project
Bibliography
Recommended Core Bibliography
- 9781351110297 - Michel Baudin - Introduction to Manufacturing - 2023 - Routledge - https://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=2677643 - nlebk - 2677643
- Design for Six Sigma for green belts and champions : applications for service operations- foundations, tools, DMADV, cases, and certification, Gitlow, H. S., 2006
- Introduction to manufacturing : an industrial engineering and management perspective, Baudin, M., 2023
- ISO 9000 quality systems handbook : using the standards as a framework for business improvement, Hoyle, D., 2010
- Operations and supply management, Jacobs, F.R., 2009
- Quality management : creating and sustaining organizational effectiveness, Summers, D. C. S., 2005
- The synchronized production system : going beyond just-in-time through kaizen, Takeda, H., 2006
Recommended Additional Bibliography
- FUKUZAWA, M. (2019). Factory Strategy: Research on the Role of Plants in Operations Management. Annals of Business Administrative Science, 18(5), 149–170. https://doi.org/10.7880/abas.0190731a
- Hockley, L. R. (2010). Global Operations Management. New York: Nova Science Publishers, Inc. Retrieved from http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=edsebk&AN=387471