Bachelor
2024/2025
Reverse Logistics
Type:
Elective course (Supply Chain Management and Business Analytics)
Area of studies:
Management
Delivered by:
Department of Operations Management and Logistics
Where:
Graduate School of Business
When:
4 year, 3 module
Mode of studies:
offline
Open to:
students of all HSE University campuses
Instructors:
Nataliya Alyamovskaya
Language:
English
ECTS credits:
3
Contact hours:
30
Course Syllabus
Abstract
The relevance of reverse logistics in recent years is developing due to a large number of factors. Here are some of them: the development of the omni-channel models, increasing interest in sustainability, black swans (e.g. covid-19), tightening legislation, shorter product life cycles and shelf life, etc.
For quite some time reverse logistics has been perceived as an operational logistics function; but during the past 5-7 years companies have turned to more global issues in this area: for example, forecasting the volume of returns, designing the logistics network and determining the optimal strategy for managing returns. In addition, companies are trying to implement analytics to track the impact of return management decisions on the supply chain, customer loyalty, etc.
In this course we will look at the key issues related to reverse logistics: what can be returned in the supply chain, what best practices companies use in reverse logistics, what are the characteristics for returns from end customers and between the supply chain contractors, how the effectiveness of reverse logistics is assessed, what technologies are implemented, etc.