Bachelor 2024/2025

Reverse Logistics

Type: Elective course (Supply Chain Management and Business Analytics)

Area of studies: Management

Delivered by: Department of Operations Management and Logistics

Where: Graduate School of Business

When: 4 year, 3 module

Mode of studies: offline

Open to: students of all HSE University campuses

Instructors: Nataliya Alyamovskaya

Language: English

ECTS credits: 3

Course Syllabus

Abstract

The relevance of reverse logistics in recent years is developing due to a large number of factors. Here are some of them: the development of the omni-channel models, increasing interest in sustainability, black swans (e.g. covid-19), tightening legislation, shorter product life cycles and shelf life, etc.For quite some time reverse logistics has been perceived as an operational logistics function; but during the past 5-7 years companies have turned to more global issues in this area: for example, forecasting the volume of returns, designing the logistics network and determining the optimal strategy for managing returns. In addition, companies are trying to implement analytics to track the impact of return management decisions on the supply chain, customer loyalty, etc.In this course we will look at the key issues related to reverse logistics: what can be returned in the supply chain, what best practices companies use in reverse logistics, what are the characteristics for returns from end customers and between the supply chain contractors, how the effectiveness of reverse logistics is assessed, what technologies are implemented, etc.