Bachelor 2024/2025

Operations and Process Management

Type: Elective course (Digital Product Management)

Area of studies: Business Informatics

Delivered by: Department of Operations Management and Logistics

Where: Graduate School of Business

When: 4 year, 2, 3 module

Mode of studies: offline

Open to: students of one campus

Instructors: Gregory Baev, Alexey Sikachev

Language: English

ECTS credits: 5

Course Syllabus

Abstract

Operations Management (OM) focuses on the set of processes that create goods (and/or services). OM refers to the global integration of the purchasing, production and distribution processes within a firm. The efficiency of such an integration constitutes a major competition factor. The performance is measured in terms of costs, quality, lead-time delivery and flexibility to respond to changes. This course presents the fundamental issues concerning information and flow management optimization in processes and supply chains, both for manufacturing and service companies.

Learning Objectives

• This core course provides insights into the basic theories, principles, concepts, and techniques used to design, analyze, and improve the operational capabilities of an organization in the global supply chains network.

Expected Learning Outcomes

• Describe and practice such quality tools as Pareto charts,Cause and Effect Diagrams, Flow Charts and Process Mapping, Checksheets, Scatter Diagrams. Histograms
• Design strategies to improve competitive advantage through operations
• Students might apply key concepts of GOM to detail an operations strategy
• Students might calculate the needed capacity to meet demand
• Students might conduct basic process mapping analysis and elaborate on the limitations of the chosen method
• Students might explain modern trends in Global operations management
• Students might select and use problem-solving tools and methods
• Students might select and use the basic tools of lean thinking to improve the productivity of production and service operations

Course Contents

• Operations and processes
• Flow and Capacity management
• Operations Strategies and Production Systems
• Lean Management
• Quality Management
• Process Improvement
• Future of GOM

Assessment Elements

• Case study
  At a number of seminars students solve cases in teams. The grade is based on the results of the work and defense of the team solution of the case at the seminar. The final score is added up as the sum of points earned by the student, divided by the number of cases solved at the seminar.
• Exam Case
  During exam students are solving a case. Case questions are formulated on the basis of lecture material and seminars.
• Team project
  Operational improvements A3 team project. The topic of the project should be agreed with the professor. An organization/process is chosen that is easily accessible to students for study. The presentation is prepared in groups in agreement with the professor
• Tests
  Tests could be taken at seminars and at a number of lectures in the format of a small test. Only those students who are present in the classroom can take the test. If a student is not present in the classroom, he/she receives 0 points for the test.

Interim Assessment

• 2024/2025 3rd module
  0.2 * Tests + 0.2 * Case study + 0.35 * Exam Case + 0.25 * Team project

Bibliography

Recommended Core Bibliography

• 9781351110297 - Michel Baudin - Introduction to Manufacturing - 2023 - Routledge - https://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=2677643 - nlebk - 2677643
• Design for Six Sigma for green belts and champions : applications for service operations- foundations, tools, DMADV, cases, and certification, Gitlow, H. S., 2006
• Introduction to manufacturing : an industrial engineering and management perspective, Baudin, M., 2023
• ISO 9000 quality systems handbook : using the standards as a framework for business improvement, Hoyle, D., 2010
• Operations and supply management, Jacobs, F.R., 2009
• Quality management : creating and sustaining organizational effectiveness, Summers, D. C. S., 2005
• The synchronized production system : going beyond just-in-time through kaizen, Takeda, H., 2006

Recommended Additional Bibliography

• FUKUZAWA, M. (2019). Factory Strategy: Research on the Role of Plants in Operations Management. Annals of Business Administrative Science, 18(5), 149–170. https://doi.org/10.7880/abas.0190731a
• Hockley, L. R. (2010). Global Operations Management. New York: Nova Science Publishers, Inc. Retrieved from http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=edsebk&AN=387471

Authors

• CHERENKOVA ELENA ALEKSANDROVNA
• BAEV Grigorii OLEGOVICH
• POROSHKIN Aleksei GEORGIEVICH