Магистратура
2023/2024
Управление качеством и принятие решений на основе данных
Лучший по критерию «Полезность курса для Вашей будущей карьеры»
Лучший по критерию «Полезность курса для расширения кругозора и разностороннего развития»
Лучший по критерию «Новизна полученных знаний»
Статус:
Курс обязательный
Направление:
38.04.02. Менеджмент
Где читается:
Высшая школа бизнеса
Когда читается:
1-й курс, 3, 4 модуль
Формат изучения:
без онлайн-курса
Охват аудитории:
для всех кампусов НИУ ВШЭ
Преподаватели:
Порошкин Алексей Георгиевич
Прогр. обучения:
Производственные системы и операционная эффективность
Язык:
английский
Кредиты:
6
Контактные часы:
48
Course Syllabus
Abstract
This course is designed for students who have some experience with supply chain management methods and practices. It focuses on the international quality systems, e.g. ISO 9000 and other quality systems, which are applicable to supply chains and attracting the attention of the global competitive businesses that aim to implement these methods in the most efficient way.
In the first part, the course covers conceptual principles of quality management, its major stakeholders, possible barriers to effective quality management and control, and the cost of quality management to businesses. Following that, the course is focused on techniques for quality management. These techniques include both quantitative and qualitative approach. Following that the course will present challenges of identifying data, working with it, deriving management decisions based on that.
As a concluding part of the course there will be a section on standard management practices and their importance for the company’s efficiency in implementing decisions and improvements.
Learning Objectives
- The main objective of the course is to facilitate the understanding of quality management principles, and processes and their applicability.
Expected Learning Outcomes
- Understand, apprise, and apply quality management practices
- Understand total quality planning process
- Assess the financial implication of quality control
- Develop awareness of the relationship between traditional management and TQM
- Explain the basic concepts of quality assurance
- Apply quality management concepts and techniques in case analyses and business settings
Course Contents
- Quality as an object of management
- Quality management models
- Six Sigma Foundations, Principles, Roles and Responsibilities
- Quality Tools and Six Sigma Metrics
- Process analysis
- Process observations
- Data availability
- Data processing
- Statistical process control
- Lean Six Sigma
- Standardization in quality management
- TQM: Total Quality Management
- Management standard practices
Interim Assessment
- 2023/2024 4th module0.3 * Exam ( case-study) + 0.4 * Home tasks + 0.3 * Personal engagement
Bibliography
Recommended Core Bibliography
- Business analytics : data analysis and decision making, Albright, S. C., 2020
- Total quality management : concepts, strategy and implementation for operational excellence, Sharma, S., 2018
Recommended Additional Bibliography
- International encyclopedia of business and management. Vol.2: Deming to industrial strategy, , 1996